Refund Policy

Thank you for shopping with us! We are committed to providing you with high-quality jewellery and want to ensure that you are satisfied with your purchase.

Returns and Exchanges

We do not accept returns or exchanges for any of our products. All sales are final as all products are made to order.

Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will do our best to resolve the issue and provide a replacement, if necessary.

Proof of Purchase

In order to be eligible for a refund or replacement, you must provide proof of purchase, such as an order confirmation email or receipt.

Non-Refundable Items

We do not offer refunds for the following items:

  • Customized or personalized items
  • Items that have been worn or damaged after delivery
  • Items that have been altered or resized by a third-party jeweler

Refund Process

If you are eligible for a refund or replacement, we will process the refund within 5-7 business days of receiving the returned item or providing a replacement.

Shipping Costs

Shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

No Liability for Loss or Damage

We are not liable for any loss or damage that occurs during the shipping process. If your item is lost or damaged during shipping, please contact the carrier to file a claim.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at

By making a purchase on our website, you acknowledge and agree to our refund policy.