Returns, Exchanges, and Repairs

    Returns & Exchanges

    • Can I exchange/return a product that I ordered?
      • No, as our products are made to order, no returns/exchanges are accepted
    • What are the shipping charges for returns/exchanges?
      • The shipping charges for returns/exchanges will be as per the location & weight of the product
    • If I have ordered a product of the wrong size, can you repair the size of my product?
      • Yes, we can repair your product to the right size, if you have ordered the wrong size
      • However, there will be a repair charge & additional charge for the material used
      • Rings
        • If the ring size is one up one down, there will be no repair charge
        • Otherwise, you will be a repair charge as per actuals
        • Ring size changes more than one up one down requires a total redo of the ring
      • Bracelets
        • Bracelet sizes can be increased by 0.5 inch by adding extenders
        • If the size required is larger than 0.5 inch, a total redo of the piece will be required


    Shipping & Ordering


    • How long will my order take to arrive?
      • Order processing takes 2 business days & 7-10 business days to deliver your order
    • Where do you ship?
      • We currently ship to all zip codes in India
      • From July 1st 2023, we will be shipping to USA & UK also
      • We offer free local shipping to customers in Mumbai
    • How do I change my shipping address after my order is placed?
      • Yes, you can change your shipping address after your order is placed
      • Please notify us by email within 3 business days of placing your order to change your shipping address
    • Is my Sunayana Designs order insured?
      • We have a basic insure shipping policy
        • It is our responsibility, until the product reaches your destination
        • Once the product is delivered, our insurance policy expires
      • We have a transit insurance policy
    • What does my parcel include?
      • Your Petite Kids jewelry comes with gift packaging
      • Our other jewelry comes in our regular packaging


      • Can I update my order after it is placed?
        • Yes, you can update your order within 2 business days of placing your order by contacting us by email
        • Can I cancel my order after it is placed?
          • No, orders once placed cannot be canceled
          • Can I place an order over the phone, by WhatsApp, email, or IG?
            • No, you cannot place an order over the phone
            • Yes, you can place your order by WhatsApp, Email & IG
          • Is my information secure?
            • Yes, your information is secure with us. We do not sell or rent your personal information to third parties
            • What payments methods do you accept?
              • We accept online payments at checkout through Debit/Credit Card, Net Banking, UPI ID & UPI QR Code


              • How long are gift cards valid for?
                • Each gift card is valid for a duration of 6 months from date of purchase
                • How can I order a gift card?
                  • You can order a gift card by choosing from our gift cards on our website
                  •  Can gifts be returns/exchanged?
                    • No, gifts cannot be returned/exchanged


                  Our Jewelry

                  • What is the purity of gold of your jewelry?
                    • All jewelry on our website is either 18 Kt or 14 Kt Gold
                  • Can I get a certificate of authenticity?
                    • Yes, you will receive an authenticity certificate along with you order
                    • Is your jewelry hallmarked?
                      • Yes, all of our jewelry is BIS hallmarked
                      • Our jewelry that is below 2 grams is not hallmarked because it is not a required BIS Standard
                    • What sizes is your jewelry available in?
                      • Ring Sizes
                        • Our standard ring size is US Size 7 / Indian Size 14
                      • Bracelet Sizes
                        • Our standard bracelet size is 5 inches with 0.5 inches extender & a spring lock for Petite Kids bracelets
                        • Our standard bracelet size is 7 inches with 0.5 inches extender & a spring lock for women's bracelets
                      • Necklace Sizes
                        • Our standard necklace size is 13.5 inches chain with 0.5 inch extender & a spring lock